This position contributes to LUCKIN COFFEE's success by providing legendary customer service to all customers. This job creates the Excellence Consumer Experience for our customers by providing prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with LUCKIN COFFEE's guiding principles.
Summary of Key Responsibilities:
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of LUCKIN COFFEE.
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
- Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows LUCKIN COFFEE's operational SOP to ensure the safety of all partners during each shift.
- Maintains regular and punctual attendance.
Requirements:
- No previous experience required. Training will be provided.
- Can commit to the long-term.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or public holidays.
- Able to work in a fast-paced working environment.
Benefits:
- 5-day work week, 44 hours per week.
- Overseas Training Opportunities.
- Annual leave and other benefits (medical, hospitalization, child/family care leave).
- Medical benefits.
- Retail incentives and other long-term rewards.
- Partner discounts.
- Career progression pathways available.
